Delivery & Returns

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FreeDeliveryOver50Costs
Standard Delivery – Delivery within the EUcosts €4 for orders under €50
FREE delivery – Delivery within the EU counties is FREE for orders over €50
Under normal circumstances deliveries will be dispatched within 48 hours but you should allow 5 working days before contacting us re same.

Method 
Deliveries are by general post or by courier service. Our courier requires that the recipient be able to sign for the package so please use a delivery address where that is possible during working hours, in addition to a phone number so arrangements can be made. Goods must be signed for and received by a person 18 years of age or older.

Damaged Goods
Refunds or Replacements under this guarantee will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods. Please ensure that it is packed and labelled carefully so that it is not damaged or lost in transit.

Please note that we do not give refunds on:
• Items returned after 30 days
• Damaged items not notified to us within 24 hours of delivery

Amendments & Cancellations
If you wish to amend your order after you have placed it, just contact us by email at sales@botanicbeauty.net and we will be pleased to do this without further charges. However, this is only possible if we receive your new instructions before your order has been dispatched. We will be able to tell you if this is the case.

Terms & Conditions in short
• By ordering any of our products, you agree to be bound by these terms & conditions.
• By placing an order at Botanic Beauty, you warrant that you are at least 18 years old or have parents’ permission to buy from us.
• All personal information you provide us with or that we obtain will be handled by Botanic Beauty as responsible for the personal information.
• Events outside Botanic Beauty control shall be considered force majeure.
• The price applicable is that set at the date on which you place your order.
• Shipping costs and payment fees are recognized before confirming the purchase.
• Card information is transmitted over secure SSL encryption and is not stored.
• Please note that local charges may occur.
• Botanic Beauty reserves the right to amend any information without prior notice.

Terms & Conditions
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Botanic Beauty, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Botanic Beauty.ie for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Payment
All products remain Botanic Beauty property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from Botanic Beauty.
All transfers conducted through Botanic Beauty are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Personal Information
The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Botanic Beauty, Stripe and PayPal and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Botanic Beauty to delete or correct the information held about you. By accepting the Botanic Beauty Conditions, you agree to the above.

Additional Information
Botanic Beauty reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Botanic Beauty has the right to cancel the order and refund any amount paid in the best way. Botanic Beauty shall also notify the customer of equivalent replacement products if available.